On 1 April, the first kick-off meeting of the EFACs (External CAF Feedback Experts) in the Western Balkans region took place at the invitation of the Regional School of Public Administration and in cooperation with the CAF Centre of the KDZ. EFACs are certified quality management and CAF experts who evaluate public organisations according to the requirements of the Label “Effective CAF User”. The Label “Effective CAF User” provides valuable feedback for the further development of public administrations and awards the quality and excellence of these organisations.
KDZ supports the Regional School of Public Administration (ReSPA) in the further development of the Regional Quality Management Centre (RQMC) within the framework of the BACID III programme. Since 2021, RQMC has been acting as the first contact point in the region for all questions related to the Common Assessment Framework. Together with our partners in ReSPA, we are proud to further anchor administrative reform and quality management in the region with the CAF.
Read more about the meeting here.