- apply the principles of quality management and excellence in their organisation
- transfer the contents of the CAF 2020 into organisational practice and develop a tailor-made framework for the CAF assessment
- facilitate and monitor CAF implementations professionally and solution-oriented
- act at the interface to organisational and personnel development and drive change management programs with CAF
The aim of the Training was twofold: to increase the capabilities of quality management practitioners by deepening their CAF facilitation skills and to train them to act as CAF External Feedback Experts (EFAC) who will do the CAF external evaluation.
In the first two days, participants deep-dived with hands-on approaches and methodologies for facilitating CAF implementations. The third day was the first module of Training for EFACs, and it contained the introduction to the principles and the process of external CAF evaluation.